Regardless of your age, communication can be difficult, especially in the workplace. Small misunderstandings can blow up into huge interpersonal crises and something as simple as presenting in front of a room of people can seem like the scariest thing on earth. Generation Z, as the next group of young people to be entering the workforce, needs to understand the importance of clear and respectful communication in an office setting so they can build the relevant skills.
To thrive in the world of business today, members of Generation Z need to focus on improving their essential communication skills. While tech skills, texting, and instant messaging might come naturally to Gen Z, talking to people face-to-face, calling someone on the phone, or public speaking can present major challenges. Being conscious of these limitations and working through them is key for enhanced communication and good relationships within the office.
For better communication in the workplace, it’s important to consider both the non-verbal and verbal cues that we give one another. Even something as simple as focus is something many people need to work on—our minds wander about 50% of the time, making it tough to truly listen and live in the present moment.
Gen Z can begin to improve their skills in business communication by observing their tendencies toward positive or negative body language, eye contact, and focus. They can also make a great impression by learning how to use questions as a communication tool, using language respectfully, and listening. In a busy office, the gifts of clarity and brevity, though often underappreciated, are also hugely helpful and important.
It’s also important to realize that every kind of communication can be improved by enhanced emotional intelligence (EI). Emotional intelligence is a foundational skill that can always be improved and is extremely valued in the workplace. It refers to self-regulation, empathy, and other related skills.
If you want to learn some specific tips for improving your verbal and non-verbal communication skills, then this infographic from Rider University’s Master of Arts in Business Communication program might be able to help you become the best communicator in your office.
Janice Cooper is a data visualization specialist and data scientist who is always looking to share statistical information on culture, current events and marketing.
