Why Didn’t You Ask this Before Hiring Your UI/UX Design Company?

It happens with us in our lives when we sit in a corner and simply blame ourselves for ‘not’ doing something.

The same thing can apply in the situation when you are hiring an outside help for accomplishing one of your tasks.

We are, at the moment, talking about a UI/UX Design Company. Any decision related to the UI/UX design, will directly affect the user experience and interface of your business website and application.

Your business website is a very important asset of your business, as it is the one supposed to bring next hundreds or may be thousands or even more customers to your business.

So, you have to decide which of those professionals out there can partner you well in building this asset for your business.

You have to ask them everything, so that later, you don’t ask yourself “Why didn’t I ask this before hiring Design Company?”

What does ‘everything’ mean here? Well, I have mentioned a list of details you should confirm before starting your design project with them.

1. Are they able to design in a “Non-Duplicate” way?

Your website should be the unique identity of your business. Thus, you should be guaranteed that your design will be completely unique.

It should be 100% authentic dedicated to your business without a single element copied from any where or matching to any of those present on the web.

2. Can they design it ready for approvals?

Once you get your design ready for the website and logo and the relevant elements, you need to get the trademark or copyright certificates for the authenticity of your website.

There are several parameters to follow in the design and the development of the website to prove it unique and get the copyrights approved.

You need to get the guarantee from your UI/UX design company that they will make it completely authentic as per your requirements and for your business.

If that does not happen and you face the rejection while getting the copyright/trademark, your design company should be ready to take the responsibility and fill for the rejection, either by re-designing it as per the parameters or pay for the refund.

3. Use of Library and Dictionaries

There are several Libraries and Dictionaries available on the online platforms used for design purpose of websites.

You need to confirm this with your design company whether they can create the design elements such as symbols, navigation, grid, buttons and many other, based on your requirements.

Whether they use the libraries and dictionaries available online or they create the design elements from scratch.

4. Which Prototyping tool do they use?

Like every element of website, for website’s design, the main element is a prototype of the design which connects with the development of the website.

Thus, you need to confirm with them which prototyping tool they use which will further help your development team to get the code developed quickly.

5. Can they design as per the concept and target audience?

Every business has a unique concept. Every business targets different type of audience.

The UI/UX design company shall be intellectual enough to understand this. The company should have enough intelligent UX researchers who study on the types of audience, their preferences, their mindsets and able to follow the same in the design.

You need to discuss with the representative, or probably better speak to the UX researcher to get the better idea of their understanding of these important verticals.

6. Adherence to design guidelines

Every platform has a different set of design guidelines. Google Web, Google Play store and iTunes, these all have a different type and set of guidelines.

Thus, you need to confirm with the potential UI/UX Design Company whether they understand the guidelines and are able to follow them.

7. Aware about latest trends

This world of web is ever evolving in all its parameters. Everyday we read about a new trend which diversifies and changes complete outlook to the things we have been seeing throughout the while.

Thus, you need to confirm whether the company that you are hiring is keeping their designers with the on going and upcoming trends.

Staying updated will help them and you get the perfect astounding design for your project.

8. Use of design tool

Based on the trends, the guidelines and frameworks also accept and expect the changes in the tools used for the designing.

Thus, it is also important to know which tool your design company is using, whether they are using the latest tool or not and are aware of the latest technology.

The use of the latest tool for designing will help further in the development process as it is based on the latest guidelines.

9. Full-time or part-time?

Depending on the requirement and urgency of the project, you need to know whether the team will be prioritizing your project for a full time or they will work on it part time along with other projects.

This question will give you an answer about how many days your design company can take to complete the design of your project.

10. If you could use the same design team for further process?

This happens several times with us, while working with a particular partner we just start loving their work and their way of work.

It can happen with you as well. You can also start liking the work of your UI/UX Design Company.

Thus, you should be aware in advance whether you will be able to work with the same time for an ongoing process or is it allotted to you for one-time project only.

11. What is their work structure?

It can happen that you are hiring a UI/UX Design Company from a foreign country where they might follow a different time zone.

Thus, you need to confirm with them:

- what is their work structure like?

- at what time of the day do they start and what are the working hours they will dedicate time to your project?

- will it be convenient to speak to them during the day?

- what are their weekly offs or holidays?

- when will they send you updates?

- how to manage their projects and assignments? Etc.

Knowing answers to all these questions is very important as it can later create misunderstandings if kept hidden or unanswered.

12. Are they open to sign an NDA?

Whether the project is small or large, you would not like your competitors to know about your strategies.

You have to confirm with the potential design company whether they are open to sign an NDA with you as this will give you and them a security for the proceedings of the project for non-leakage of any data or strategy.

Do you still have any other question in mind?

While partnering with an outside service provider you have several tides and waves in your heart thinking about every if and then.

Thus, it is better to clarify every query before starting so that later you don’t regret it.

Here, we have covered most of the common queries we face from clients and find it necessary to be asked and answered as it removes the chances of regrets on both sides and develops high-level of trust between both the parties.

Still have confusions in mind? Please let us know what else do you think should be asked while hiring your UI/UX design company.

Vivek Shah

Vivek Shah is the founder and CEO of Capermint Technologies Pvt Ltd: A thriving Mobile App Development Company. As a CEO, he likes to help partner companies to transform their app ideas into reality. He likes to share his knowledge on latest mobile technologies like Android, iOS and other popular technologies.

www.capermint.com/