Technology has changed customer service. For your company, that means the same-old same-old isn’t going to work anymore. While you can’t abandon traditional phone lines and mail responses, you also must adjust and adapt to new methods of reaching customers. Those include emails and websites touches, as well as social media platforms. But there’s something new that you can use to let your customers reach you right away—live chat.
Live chat is an immediate way when they have a question or a concern. It’s a segment of the market that’s expected to grow exponentially. This graphic can help you figure out what you need to know to get started with live chat.
You can read more about 11 ways to improve your business using live chat from Salesforce.